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To be eligible to purchase goods on www.siyu.ie and lawfully enter into and form contracts on this Website under Irish law You must:
If an individual, be 18 years of age or over; and
register Your real name, address, phone number, e-mail address any other details requested; and
By offering to purchase goods and services You represent to us that You are 18 years of age or over and authorise us to transmit information (including updated information) to obtain information from third parties, including but not limited to, Your debit or credit card numbers or credit reports to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Ordering Goods with Siyu.ie and Cancellations
1. All orders placed through www.Siyu.ie or by phone will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
2. You should check order confirmation email for accuracy and inform us by email immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally by email/phone or social media , that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
4 You have the right to cancel an order within 21 days after the day the goods were delivered unless we have previously stipulated to you that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non-cancellable.
5 If you wish to cancel your order you must notify www.Siyu.ie via email within the stated 21 day period. Cancellations after 21 days will not be accepted. Upon notifying www.Siyu.ie of your cancellation Siyu.ie will issue you with an RMA form to complete prior to returning the goods. You must return the goods to www.Siyu.ie in the same condition and completeness as Siyu.ie delivered them to you. Please note this includes: packaging, manuals, cables, software and any other material that was part of the item purchased.
If you do not return the goods in the same condition,Siyu.ie at its sole discretion can either reject the cancellation or levy a charge against you to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 35% of the cost of the goods.
6 The goods remain your property and responsibility until such time as Siyu.ie signs acceptance of returned goods. We strongly advise you to use a secure signed for service, for example An Post Registered Post. The cost of returning the goods is your responsibility. Should you wish to return any goods, contact us by email for further information. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If a dispute arises, you may contact www.ccpc.ie for advice. If you as a consumer are not satisfied with our response to your issue, you can make take a claim using the Small Claims Procedure.
For any goods and/or services which are stated in their specification to have a warranty period You may notify Siyu.ie in writing of any request for warranty service in accordance with the instructions detailed below.
If You do cancel an order pursuant to this clause 10, or reject goods and/or services or require warranty service then:
In all such events we will notify You either in writing or by email with Our instructions. Until You have complied with our instructions You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered to You.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details e.g. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit or debit card are made to the same debit or credit card that was used for the original purchase.
Any return that is not accompanied with the returns form or returns reference number (RMA) will be held by Siyu.ie for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
We will reimburse you the cost of returning the goods upon confirmation that there is a manufacturing defect with the product. We are unable to reimburse the cost of returning any product that has been damaged my accident, misuse or normal wear and tear.
If any returned goods are found not to be faulty after the statutory 21 days change of mind return period, we reserve the right to charge a restocking fee, at our discretion, or to return the goods to you and refuse a refund. If items are returned unused after the 21 days change of mind legislation, we reserve the right to charge a re-stocking fee to cover our order processing, delivery and administration costs.
RIGHT OF WITHDRAWAL (COOLING OFF)
When you shop at www.Siyu.ie you are entitled to a 21 day 'Cooling Off' period. During this time, you can decide to return an item purchased from our store for a refund or exchange without giving any reason. Please note that certain limitations apply to your right of withdrawal, and we encourage you to familiarise yourself with these requirements prior to delivery. From the point of delivery, you are responsible for the care of the product including any packaging, accessories, manuals, or other items included with the product.
The cost of returning the goods remains with the consumer.
There are also certain exclusions to the Right of Withdrawal. Items which have been built to order or are otherwise personalised are not covered under 'Cooling off'. Furthermore, items which have been used, damaged, or are incomplete may be refused a refund entirely, or we may credit a reduced amount. In practice, you may inspect an item to determine its suitability, but you cannot use the item. Any action which will render a product 'used' will void your right of withdrawal. Be aware that the right of withdrawal does not apply to business customers. Please create a personal account when you wish to order for personal use and qualify for the Right of Withdrawal.
We recommend that you look at the European Consumer Centre for more information about your rights when buying online.
You CAN return under cooling off if:
Special cases where the right of withdrawal does not apply:
Furthermore, we will refund a reduced amount* if:
To return a product under cooling off please contact us at firstname.lastname@example.org
*In this case we will send you some compensation, which means that you will receive 65% of the original purchase price from us.