Brand new devices

1. We will go beyond 14 days policy by most of the competition and offer upto 21 days return policy in unused and seal unopened condition
2 Any return needs to be first informed by email to sales@siyu.ie and its mandatory to provide sale receipt with IMEI. We will process refund only after inspection.
3. If device is faulty within 7 days will be repaired, exchanged or refunded upon inspection.
4. Accidental damage or damage due to incorrect handling / usage voids all warranty.
5. If the device has been opened by any third party your warranty is void.
6. Standard manufacturer warranty applies to all the brand new devices sold on our webshop
7. If goods returned under the pretext of faulty but is found non faulty we reserve right to refuse refund, charge restocking , adminitration fees , reshipping fees at out discretion
8. If orders are cancelled prior to or after dispatch, we reserve the right to charge a re-stocking fee to cover our order processing and administration costs. 

Used / Refurbished devices 

1. We offer upto 21 days of return if you have changed your mind for any reason.
2. If faulty within 10 days will be repaired, exchanged or refunded post inspection by our team of technical experts.
3. Accidental damage voids all warranty.
4. If your device has been opened / attempt to repair by any third party your warranty is void.
5. Our range of Refurbished phones are offered with specific warranty , mentioned on sales receipt.
6. Any goods purchased via 3rd party finance like Humm finance will be subject to a fees of 10% . This will be deducted in case you chose to return goods for change of mind.
7. If any fault or goods quality not as described we will undertake repair or provide replacement of same at no extra cost. Cost of return shipment is to be managed by customer. 

Accessories

1. We will go beyond 14 days policy by most of the competition and offer upto 21 days return policy in unused and seal unopened condition.
2. If faulty within 14 days . First preference will be to replace and if replacement not possible due to stock out then will be refunded.
3. All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.

 

Eligibility to Purchase

To be eligible to purchase goods on www.siyu.ie and lawfully enter into and form contracts on this Website under Irish law You must:

If an individual, be 18 years of age or over; and

register Your real name, address, phone number, e-mail address any other details requested; and

By offering to purchase goods and services You represent to us that You are 18 years of age or over and authorize us to transmit information (including updated information) to obtain information from third parties, including but not limited to, Your debit or credit card numbers or credit reports to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Ordering Goods with Siyu.ie or in store SIYU TECH ( Clane & Naas)  and Cancellations

1. All orders placed through www.Siyu.ie / SIYU TECH by phone will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.

2. You should check order confirmation email for accuracy and inform us by email immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.

3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally by email/phone or social media , that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

4 You have the right to cancel an order within 21 days after the day the goods were delivered unless we have previously stipulated to you that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non-cancellable.
5 If you wish to cancel your order you must notify www.Siyu.ie via email within the stated 21 day period. Cancellations after 21 days will not be accepted. Upon notifying www.Siyu.ie of your cancellation Siyu.ie will issue you with an RMA form to complete prior to returning the goods. You must return the goods to www.Siyu.ie in the same condition and completeness as Siyu.ie delivered them to you. Please note this includes: packaging, manuals, cables, software and any other material that was part of the item purchased.

If you do not return the goods in the same condition,Siyu.ie at its sole discretion can either reject the cancellation or levy a charge against you to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 35% of the cost of the goods.

6 The goods remain your property and responsibility until such time as Siyu.ie signs acceptance of returned goods. We strongly advise you to use a secure signed for service, for example An Post Registered Post. The cost of returning the goods is your responsibility. Should you wish to return any goods, contact us by email for further information. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

If a dispute arises, you may contact www.ccpc.ie for advice. If you as a consumer are not satisfied with our response to your issue, you can make take a claim using the Small Claims Procedure.

For any goods and/or services which are stated in their specification to have a warranty period You may notify Siyu.ie in writing of any request for warranty service in accordance with the instructions detailed below.

If You do cancel an order pursuant to this clause 10, or reject goods and/or services or require warranty service then:

  • You must notify Siyu.ie in writing detailing Your request by sending an email to Sales@Siyu.ie


In all such events we will notify You either in writing or by email with Our instructions. Until You have complied with our instructions You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered to You.

  • We will notify you how to return the goods and/or services to be returned to Siyu.ie or the manufacturer thereof. You will be responsible for the cost of returning the goods or services, and Siyu.ie may deduct this from any sum owed to You. We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

    You must ensure that the goods are securely packaged to prevent damage during transit. We will reject returned goods that have been damaged by you or your delivery agent. You must perform a full factory reset and remove any accounts from your device, if you have one set up (e.g. Google account, Apple Account, Apple ID etc.) in full before returning the product.


If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details e.g. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit or debit card are made to the same debit or credit card that was used for the original purchase.

Any return that is not accompanied with the returns form or returns reference number (RMA) will be held by Siyu.ie for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

We will reimburse you the cost of returning the goods upon confirmation that there is a manufacturing defect with the product. We are unable to reimburse the cost of returning any product that has been damaged my accident, misuse or normal wear and tear.

If any returned goods are found not to be faulty after the statutory 21 days change of mind return period, we reserve the right to charge a restocking fee, at our discretion, or to return the goods to you and refuse a refund. If items are returned unused after the 21 days change of mind legislation, we reserve the right to charge a re-stocking fee to cover our order processing, delivery and administration costs.

  1. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations once you have used your product, unless the product is defective, and you are returning it for this reason.
  2. Goods that are sealed or shrink-wrapped and this is removed can only be returned if the goods are defective as diagnosed by the manufacturer or a manufacturer appointed agent or authorised repair centre.

RIGHT OF WITHDRAWAL (COOLING OFF)

When you shop at www.Siyu.ie you are entitled to a 21 day 'Cooling Off' period. During this time, you can decide to return an item purchased from our store for a refund or exchange without giving any reason. Please note that certain limitations apply to your right of withdrawal, and we encourage you to familiarize yourself with these requirements prior to delivery. From the point of delivery, you are responsible for the care of the product including any packaging, accessories, manuals, or other items included with the product.

The cost of returning the goods remains with the consumer.

There are also certain exclusions to the Right of Withdrawal. Items which have been built to order or are otherwise personalised are not covered under 'Cooling off'. Furthermore, items which have been used, damaged, or are incomplete may be refused a refund entirely, or we may credit a reduced amount. In practice, you may inspect an item to determine its suitability, but you cannot use the item. Any action which will render a product 'used' will void your right of withdrawal. Be aware that the right of withdrawal does not apply to business customers. Please create a personal account when you wish to order for personal use and qualify for the Right of Withdrawal.

We recommend that you look at the European Consumer Centre for more information about your rights when buying online.

You CAN return under cooling off if:

  • If the order was placed using a personal account (i.e. not a business/commercial account)
  • The item is unused
  • There is no visible damage or signs of use
  • The product, including all accessories, manuals and packaging are being returned in the same state as when they were received by you.

Special cases where the right of withdrawal does not apply:

  • Products made / assembled to your specifications.
  • computer software you have opened.
  • Opened, installed or registered software.
  • Product for which there are hygiene considerations, such as headphones, headsets or earphones and which have been unsealed/opened.
  • Unsealed/opened consumables (such as ink cartridges, DVD-R cleaning fluid).

Furthermore, we will refund a reduced amount* if:

  • The product's packaging is damaged meaning it then cannot be re-sold as brand new.
  • Where components (manuals, cables, adapters, etc) are not returned.

To return a product under cooling off please contact us at sales@siyu.ie

*In this case we will send you some compensation, which means that you will receive 65% of the original purchase price from us.

At SIYU TECH, we aim to provide our customers with quality new, refurbished and pre-owned mobile phones, tablets and laptops.

This Returns & Refund Policy sets out the terms applicable to products purchased directly from SIYU TECH / SIYU RETAIL LTD, subject always to any statutory rights available to consumers under applicable Irish and EU consumer protection legislation.

1. Products Covered

This policy applies to the following product categories purchased directly from SIYU TECH:

  • Mobile phones / smartphones

  • Tablets

  • Laptops

The refund amount may depend on whether the product is brand new, refurbished, or pre-owned/used, and on the condition of the product when it is returned.

2. Brand New Products – Returned Unopened and Unactivated

A brand-new device may qualify for a 100% refund of the purchase price where all of the following conditions are met:

  • The manufacturer's original seal is intact and has not been opened.

  • The device has not been activated.

  • The device has not been used.

  • The product is returned in its original, brand-new and saleable condition.

  • All original packaging, accessories and documentation are included and in saleable condition.

Where these conditions are satisfied, SIYU RETAIL LTD will refund 100% of the purchase price, subject to applicable statutory consumer rights and the terms of the original transaction.

3. Brand New Products – Seal Opened or Device Activated

Where a device was sold as brand new but the manufacturer's seal has been opened and/or the device has been activated, the product is no longer considered brand new and factory-sealed for the purposes of this voluntary returns policy.

For a change-of-mind return, where the product is otherwise free from fault, SIYU RETAIL LTD may refund 50% of the original purchase price.

The returned device must still be complete and in reasonable condition, including all applicable accessories, packaging and documentation.

This provision does not limit or replace any statutory consumer rights that may apply where a product is faulty, defective, not as described, or otherwise does not conform to the contract.

4. Refurbished / Pre-Owned / Used Devices

For refurbished or pre-owned/used smartphones and tablets returned due to a change of mind within 21 days of purchase, the following voluntary refund rates apply, provided that the device is not faulty:

Smartphones and Tablets

70% refund of the original purchase price where the device is returned within 21 days and meets the applicable return conditions.

Other Used Devices

For used/refurbished devices where a 65% refund rate applies, SIYU RETAIL LTD will refund 65% of the original purchase price where the device is returned within 21 days and meets the applicable return conditions.

Returned used/refurbished devices must be in a condition that allows SIYU RETAIL LTD to inspect, test and assess the device.

5. Faulty or Defective Products

The refund percentages stated in this policy apply to change-of-mind returns where no fault is found with the device.

If a customer reports that a device is faulty or defective, SIYU RETAIL LTD will inspect and test the device.

Where a fault is identified, SIYU RETAIL LTD will, where appropriate and in accordance with applicable consumer law, seek to provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement, price reduction or refund.

Customers will not lose their statutory consumer rights because a device has been opened or used where the issue concerns a fault or lack of conformity.

6. Change of Mind / Cooling-Off Returns

For products purchased directly from SIYU TECH, our voluntary 21-day change-of-mind return policy applies from the date of purchase, subject to the conditions set out in this policy.

After the 21-day period has expired, a change-of-mind refund is not available under this voluntary returns policy.

Important: This 21-day policy does not affect any statutory rights that may apply to consumers, including rights relating to faulty, defective, misdescribed or non-conforming products.

Where a statutory cooling-off period applies to a particular distance or online purchase, the customer's statutory rights will apply separately from this voluntary store returns policy.

7. Product Inspection

All returned products may be inspected and tested by SIYU RETAIL LTD before a refund is processed.

The inspection may include checking:

  • Device functionality

  • Physical condition

  • Screen and body condition

  • Activation status

  • IMEI/serial number

  • Battery condition where applicable

  • Accessories and original packaging

  • Signs of damage, misuse or unauthorised repair

  • Whether the device has been reset and removed from any customer account

Customers should remove all personal information and accounts from a device before returning it, including Apple ID, Google Account, Samsung Account or other account locks where applicable.

8. Products Not Purchased Directly From SIYU TECH

This returns policy applies only to products purchased directly from SIYU TECH / SIYU RETAIL LTD.

Products purchased through:

  • Online marketplaces

  • Third-party websites

  • Third-party web shops

  • Other independent retailers or resellers

are subject to the returns and refund policy of the relevant seller or marketplace.

Customers who purchased through a third-party platform should contact the seller or platform through which the purchase was made.

9. Refund Processing

Once a return has been received and inspected, SIYU RETAIL LTD will determine the applicable refund in accordance with this policy and applicable law.

Where a refund is approved, it will normally be issued using the original payment method, subject to the payment provider's processing times.

10. Customer Responsibilities

Before returning a device, customers are responsible for:

  • Backing up their personal data.

  • Removing personal accounts and security locks.

  • Performing a factory reset where appropriate.

  • Removing SIM cards and memory cards.

  • Returning all accessories supplied with the device.

  • Providing proof of purchase where required.

SIYU RETAIL LTD cannot be responsible for personal data left on a returned device.

11. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any consumer rights that cannot legally be excluded, restricted or limited under applicable Irish or EU law.

Where a statutory consumer right provides a customer with a remedy that differs from the voluntary refund terms in this policy, the statutory right will apply.

For further information regarding your statutory consumer rights, customers may contact SIYU RETAIL LTD or refer to the relevant Irish consumer protection authorities.

SIYU RETAIL LTD

Trading as: SIYU TECH
Website: www.siyu.ie